I STUDY the internal mechanisms that drive successes within organizations.


  "...Having now sufficiently considered the specimens of all those who proclaim themselves skilled contrivers of instruments of war, and that the invention and operation of the said instruments are nothing different from those in common use: I shall endeavor, without prejudice to any one else, to explain myself to your Excellency, showing your Lordship my secret, and then offering them to your best pleasure and approbation to work with effect at opportune moments on all those things which, in part, shall be briefly noted below."   - Leonardo da Vinci

"...Having now sufficiently considered the specimens of all those who proclaim themselves skilled contrivers of instruments of war, and that the invention and operation of the said instruments are nothing different from those in common use: I shall endeavor, without prejudice to any one else, to explain myself to your Excellency, showing your Lordship my secret, and then offering them to your best pleasure and approbation to work with effect at opportune moments on all those things which, in part, shall be briefly noted below."  - Leonardo da Vinci


PEOPLE


find, hirE, train, and retain top performers that love their work

- Targeted hiring
- Data-driven training
- Ongoing feedback
 

PROCESSES


protocol efficiency, continuous improvement, and Quality Assurance

- Identify bottlenecks
- Compliant automation
- Iterate, iterate, iterate

PRODUCTS


Understand product lifecycles to predict & prevent failures  

- Historical deep-dives
- Insights define actions
- Predict & recommend
 


Professional Experience


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Manager, advanced support group
December 2011 - October 2015
Diagnostica Stago, Inc.
www.stago-us.com

At Stago I drove all aspects of the continued improvement of the customer experience both externally and internally.

Led a strategic unit responsible for process improvement, supporting new product launches, and continuously developing, improving, and delivering effective technical training modules to customers and technical employees.

Chaired a committee that develops implementation strategies for executing all R&D-issued software updates and retrofits across portfolio of medical analyzers.

Directed all initiatives based on data-driven insights and quantitative evaluation & feedback. Consistently delivered results at negligible costs to the organization.

Organizational Enhancement Initiatives:

  • Developed evaluation system to objectively score employees' performances and abilities.
  • Used Moneyball approach to develop new ideal candidate profile for technical recruiting.
  • Leveraged video production talents of staff to produce rich training media content at negligible cost.
  • Refocused Sales Training program on competitive landscape and development of presentation skills.
  • Leveraged cloud-based solution to significantly reduce materials distribution costs.
  • Targeted underserved market with new customer course yielding $150k in new revenues to date.  
  • Led initiative to implement digital signature system based on identified savings of over $250k/yr.
  • Implemented cost tracking database to identify areas of potential savings with trainee logistics.  
  • Annually prepared, managed, and met targets of $1.2mm budget for departmental OpEx and CapEx.

Committee Chair / Project Management:

  • Directs implementation strategy for ongoing software & hardware updates on 2500+ installed systems.
  • Coordinates rollouts with Sales, Marketing, Technical Service, IT, RA/QA and Customer Support groups.
  • Reports committee's progress to Executive Management in USA and Corporate HQ (France). 

Engineering Compliance Specialist
April 2011 - December 2011
Diagnostica Stago, Inc.
www.stago-us.com

Tapped by CEO to serve as liaison to RA/QA Director and manage QA related matters for Service Engineering Department.

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In-House Support Engineer
June 2009 - April 2011
Diagnostica Stago, Inc.
www.stago-us.com

Leveraged entry-level role to facilitate evolution of company’s culture to a data-driven model focused results & efficiency.


Research & ventures


Data Science & business development
October 2013 - Present
DataCapable, LLC
www.datacapable.com
@DataCapable

A Social Engagement platform specifically designed for Electrical Utilities companies’ employees and their customers. 

Forbes Tech:
DataCapable Uses Twitter Data To Help Utility Companies Resolve Power Outages

  • Date science-related initiatives in collaboration with leading universities.
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Founder
April 2014 - Present
takeiteasyThursday, LLC
www.takeiteasyThursday.com
@takeiteasythurs

Stylish microfiber accessories for keeping your nice things nice. 


Education


New York University
Leonard N. Stern School of Business

MBA 
January 2015

Degree Specializations:
- Business Analytics 
- Management of Technology & Operations

Publication:
Virtual Power Outage Detection Using Social Sensors (2015 Conference Submission)


The University of Rhode Island
B.S. Electrical Engineering
December 2010

 


The University of Rhode Island
B.S. Biomedical Engineering
August 2009

Publication: 
Microprocessor based algorithms for controlling Electromyogram-driven devices